ctg66 Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to the ctg66 website (ctg66.cam) and all services, mobile versions, and related applications under it. It clarifies our methods and responsibilities regarding the processing of your personal information.

This Policy applies whenever you register on our platform, log in, play games, place bets, or carry out any financial transactions. This Policy does not apply to third-party websites or services, and you should follow the relevant party's own privacy policy in those cases.

2. Personally Identifiable Information

When creating an account on the ctg66 platform and during subsequent service use, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and password (stored in encrypted form)
• National ID card or passport number (for identity verification)
• Current address and contact information
• Payment-related information such as bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (where applicable)

3. Automatically Collected Information

Some information is collected automatically while you use our platform. This information is used to improve service quality, ensure security, and enhance the user experience:

• IP address and device type
• Browser type and version
• Operating system information
• Session duration and activity logs on the platform
• Referrer URL (where you came from before reaching our site)
• Information collected through cookies and similar tracking technologies
• Geolocation information (approximate location)

4. Transaction and Gaming Information

We also record information related to your financial transactions and gaming activity. This includes:

• Deposit and withdrawal history and amounts
• Gaming history, bet amounts, and outcomes
• Bonus and promotion usage information
• Account balance change logs
• Records of communication with customer support

5. Service Delivery and Operations

We use your information for the following legitimate purposes. This information is essential to maintaining the quality of ctg66's services and operating a secure platform:

• Account creation, verification, and management
• Processing deposits and withdrawals
• Providing gaming and betting services
• Applying bonuses and promotions
• Providing customer support and resolving complaints
• Sending transaction confirmation messages

6. Security and Fraud Prevention

We use your information to protect the security of our platform and the interests of all our users. This includes:

• Detecting and preventing fraud and suspicious activity
• Anti-money laundering (AML) checks and compliance
• Preventing unauthorized access to accounts
• KYC (Know Your Customer) verification process
• User age verification (only 21 years of age or older)
• System and network security monitoring

7. Service Improvement and Personalization

We analyze your usage patterns to improve our services and to provide you with a more relevant experience:

• Identifying and resolving technical issues on the platform
• Research for developing new features and services
• Game recommendations based on your preferences
• Providing relevant promotions and offers
• Improving platform usability

8. Sharing Information with Third Parties

ctg66 does not sell your personal information. However, information may be shared in the following circumstances where required for service delivery or legal obligations:

• Payment processing partners (bKash, Nagad, Rocket, Upay) — only the information necessary to complete transactions
• Game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI) — the minimum information necessary for game operation
• Technical service providers — for server, database, and cybersecurity services
• Law enforcement agencies — to meet legal obligations or comply with court orders

All third parties are contractually bound to uphold our privacy standards and may only use your information for the specified purpose.

9. Disclosure of Information Under Legal Obligation

In the following circumstances, we may disclose your information under legal obligation or at the request of an authorized authority:

• In response to a valid court order or legal process
• In response to a legal request from a government or regulatory authority
• To assist in the investigation of financial fraud or criminal activity
• In the event of an asset transfer or business merger

In such cases we always act within the legal framework and make every effort to inform you where possible.

10. Technical Security Measures

ctg66 uses industry-standard security technology to protect your information. Our security framework includes:

• SSL/TLS encryption — all data transmissions are encrypted
• Storage of sensitive information in databases using AES-256 encryption
• Two-Factor Authentication support
• Regular security audits and penetration testing
• Firewall and intrusion detection systems
• Physical server security and controlled access

11. Data Retention Period

We retain your personal information for as long as necessary. Our retention policy is as follows:

• Active account data: for as long as the account remains active
• Financial transaction records: minimum 5 years (legal obligation)
• KYC verification documents: minimum 5 years after account closure
• Customer support communication logs: 2 years
• Security logs: up to 1 year

Once the retention period expires, information is deleted or anonymized using a secure method.

12. Use of Cookies

ctg66 uses cookies and similar tracking technologies to operate the website. Cookies are small text files stored on your device that improve your browsing experience:

• Essential cookies: For maintaining login sessions and basic functionality — these cannot be disabled
• Functional cookies: For remembering your language preferences and settings
• Analytical cookies: For analyzing platform usage patterns with the aim of improving service quality
• Security cookies: For detecting fraud and unauthorized access

You can control cookies other than essential cookies by changing your browser settings. However, disabling cookies may cause some services to not work properly.

13. Accessing and Correcting Your Information

As a user of the ctg66 platform, you have several important rights over your own information:

• Right of access: You can find out what information we are storing about you
• Right to correction: Contact us to correct any inaccurate or incomplete information
• Right to deletion: You may request deletion of your information under certain conditions
• Right to object to processing: You may object to the processing of your information for specific purposes
• Data portability: The right to receive your information in a structured format

To exercise the above rights, contact our customer support team via 24/7 live chat or by email at [email protected]. We are committed to responding to your request within 30 days.

14. Account Closure and Data Deletion

If you wish to close your account with ctg66, please contact our customer support team. After a request to close your account:

• Any pending transactions will be completed
• Any remaining balance will be returned to your registered payment method
• Unnecessary information will be securely deleted while maintaining legal obligations
• Financial transaction records will be retained for the legally required period

15. Protection of Minors

ctg66 is a service for adults. Our platform is for users aged 21 and over only. We never knowingly collect or process any information from minors.

Age verification is mandatory at the time of registration. If we learn that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

16. International Data Transfers

ctg66's servers and data processing infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that:

• Adequate data protection laws exist in the destination country, or
• Third parties are bound by privacy protection agreements equivalent to ours
• SSL encryption technology is used for any transfer

17. Policy Changes and Updates

We may update this privacy policy from time to time. In the event of changes:

• The "Last Updated" date at the top of the page will be changed
• For important changes, a notification will be sent by email or on the platform
• If you continue using the platform after the changes, you will be considered to have agreed to the new policy

We recommend that you visit this page regularly and stay informed about any changes.