For ages 21 and above only

ctg66's commitment to responsible gaming

ctg66 believes that gambling should be a safe form of entertainment — never a source of problems. Our protection tools and guidelines will keep you in control at all times.

Our responsible gaming principles

ctg66, as a trusted online casino and sports betting platform in Bangladesh, places the protection of our users as the highest priority. We believe every player has the right to set limits for themselves, and we are committed to making that process easy.

Responsible gaming means respecting the whole process — playing when you want, spending only what you can afford, and taking a break when you need one. ctg66 ensures you have both the freedom and the protection to do that.

21+

To open an account at ctg66 and participate in any game, you must be 21 years of age or older. Age verification is an essential part of our platform.

If you believe someone close to you is using this platform as a minor, please notify our support team immediately.

Setting deposit limits

You decide how much you can deposit daily, weekly, or monthly. Once a limit is set, the system enforces it automatically — you do not need to remember it separately.

Time-out feature

Need a short break? Use the time-out feature at ctg66 to temporarily suspend your account for anywhere from 24 hours up to 6 weeks.

Self-exclusion

If you want a long-term break, self-exclusion gives you the option to close your account from 6 months up to permanently. No marketing messages will be sent during this period either.

Session Time Limits

Decide in advance how long you will play in one session. Once the set time has passed, the system will automatically send you a reminder.

Reviewing your gaming history

From your account dashboard, you can view your betting history, deposit amounts, and a full breakdown of wins and losses at any time — helping you make informed decisions.

24/7 support

If it feels like gaming is getting out of control, our support team is available around the clock in Bengali via live chat. No judgment — just support.

Recognising the signs of a gambling problem

The first step in responsible gaming is an honest self-assessment. Ask yourself the questions below — if most of your answers are "yes", it is time to seek help.

  • Are you spending more than your budget?
  • Are you playing repeatedly to try to recover lost money?
  • Are you lying to family or friends about your gaming?
  • Do you feel restless when you try to stop playing?
  • Is it affecting your work, studies, or relationships?
  • Are you borrowing money or dipping into savings to place bets?
  • Are you unable to take your mind off thinking about gaming?

Get help now

If any of the signs above apply to you, please do not see it as a weakness. Gambling problems are a recognised mental health condition, and with the right support it is possible to overcome them.

ctg66's trained support team on live chat will immediately help you activate self-exclusion or set limits on your account.

You can email us at: [email protected]

How to set up self-exclusion

The self-exclusion process at ctg66 is simple and completely confidential. Follow the steps below:

1
Log in to your ctg66 account

Enter your account using your username and password.

2
Open Account Settings

Go to the "Responsible Gaming" section.

3
Select self-exclusion

Choose the duration that suits you — 6 months, 1 year, or permanent.

4
Confirm

Once confirmed, your account will be closed immediately for the selected period.

5
Can also be done through support

If you have any trouble, contact us via live chat or email at [email protected] — we will set it up on your behalf.

Tips for safe and enjoyable gaming

Follow these

  • Set a budget before you play and stick to it.
  • See gaming as entertainment, not a source of income.
  • Take regular breaks — rest for a while at least every hour.
  • Only bet money that you can afford to lose without it affecting your life.
  • Play in a good mood and with a clear head.
  • Always make spending time with family and friends your priority.

Avoid these

  • Do not start playing while drinking or under stress.
  • Do not try to force your way to recovering lost money.
  • Do not bet with borrowed or loaned money.
  • Do not skip sleep or meals for the sake of gaming.
  • Do not play in secret from others.
  • Do not hold onto the false belief that "just a little more and I will win".

Protecting minors

ctg66 strictly prohibits account registration for anyone under 21 years of age. We verify age at the time of registration and may request additional identity documents in cases of doubt.

If there are children or teenagers in your home and you are concerned they may access gambling sites on your device, take the following steps:

  • Use a PIN or password on your device.
  • Install parental control software on your browser.
  • Do not leave your device unattended while logged in to your ctg66 account.
  • Have an open conversation with children about the risks of gambling.

Report a minor

If you suspect a minor is using our platform, please notify us immediately. We will investigate that account promptly and suspend it if necessary.

[email protected]

Contact us

The ctg66 support team is always ready to help with any responsible gaming matter. Asking for help is a sign of strength, not weakness.

Live Chat

Live chat support in Bengali, 24 hours a day, 7 days a week. The fastest way to get a response.

Email Support

To report a detailed issue, email us at: [email protected]

Read the FAQ

Visit our FAQ section for quick answers to common questions — you will find many solutions there.

Play safe, stay happy

Enjoy the full ctg66 experience while staying within responsible gaming limits.

Explore the casino View cricket betting View slot games Read the FAQ

Responsible gaming FAQ

Log in to your ctg66 account and go to the "Responsible Gaming" section under "Account Settings". There you will find options to set daily, weekly, and monthly deposit limits. Once a limit is set, it takes effect immediately. To increase a limit, you will need to wait 7 days, but you can reduce it right away.

If you self-exclude for a set period, you can apply to reactivate your account once that period ends. However, if you chose permanent self-exclusion, reactivating the account is not possible. We always advise that you make decisions with your own well-being in mind.

A time-out is a short-term break — from 24 hours up to a maximum of 6 weeks. When this period ends, your account is automatically reactivated. Self-exclusion, on the other hand, is a long-term measure — 6 months or more — where you will need to actively apply to reactivate. For serious concerns, self-exclusion is the right step.

Yes, ctg66 keeps your personal information and gaming history completely confidential. All data is secured through SSL encryption technology. If you contact us for responsible gaming support, your identity will also be kept private. See our privacy policy for more details.

At ctg66, the minimum deposit and minimum withdrawal across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) is ৳500. Withdrawals are generally completed within 15 minutes to 2 hours. From a responsible gaming perspective, always deposit within your budget.

Start by talking to them with empathy — listen without judgment. If they agree, contact ctg66 support to help activate self-exclusion on their account. Consult a doctor for professional mental health support. Remember, problematic gambling is a treatable condition.